Shipping policy
Shipping Policy
Last updated: October 7, 2026
1. Key Information
- Order cut-off time: 2:00 PM (Central Time)
- Processing time: 1 - 2 days (Monday to Friday)
- Transit time: 5 - 8 days (Monday to Friday)
- Total delivery time: 6 - 10 days (Monday to Friday)
- Shipping cost: FREE freight on every order, no minimum, no fuel or residential surcharge
- Shipping area: the contiguous 48 United States
- Delivery method: riding and zero-turn mowers ship by LTL freight, curbside, by appointment - liftgate on request at no extra charge. The SC500K walk-behind mower may ship by parcel carrier.
- Order tracking: Track Your Order
2. Where We Ship
Mowlark ships to residential and business addresses in the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, PO boxes or international addresses. If an address cannot be served, we contact you before anything ships and you can change the address or cancel for a full refund.
3. Shipping Costs and Delivery Times at a Glance
Freight is free on every order. The price you see on the product page is the price you pay for the mower delivered to your curb - no shipping charge is added at checkout.
| Product | Method | Cost | Processing | Transit | Total |
|---|---|---|---|---|---|
| Riding and zero-turn mowers | LTL freight, curbside by appointment | Free | 1 - 2 days (Monday to Friday) | 5 - 8 days (Monday to Friday) | 6 - 10 days (Monday to Friday) |
| Walk-behind mower (SC500K) | LTL freight or parcel carrier | Free | 1 - 2 days (Monday to Friday) | 5 - 8 days (Monday to Friday) | 6 - 10 days (Monday to Friday) |
4. Order Processing and Cut-Off Time
Orders placed before 2:00 PM (Central Time), Monday to Friday, begin processing the same day. Orders placed after the cut-off time, on a weekend or on a U.S. federal holiday begin processing the next day (Monday to Friday).
Processing takes 1 - 2 days (Monday to Friday): we confirm the order, prepare the unit and book the carrier. You receive an e-mail confirmation when the order is placed and a second e-mail with tracking details when it ships.
5. Freight Delivery - How It Works
- Riding and zero-turn mowers travel on a pallet or in a crate by LTL (less-than-truckload) freight.
- The carrier calls or texts you to book a delivery appointment. Please keep your phone number up to date.
- Delivery is curbside: the driver brings the unit to the end of the truck at your curb or driveway entrance. Drivers do not carry items into garages, sheds or back yards.
- Liftgate delivery is available on request at no extra charge - add a note at checkout or e-mail contact@cubcade.shop after ordering.
- An adult (18 or over) must be present to receive and sign for the delivery.
- Before signing, inspect the packaging and the machine. Note any visible damage on the delivery receipt and send us photos within 48 hours.
6. Tracking Your Order
As soon as your order ships, you receive a shipping confirmation e-mail. You can follow the delivery at any time on our Track Your Order page using your order number and e-mail address.
7. Delivery Delays
Delivery times are estimates. Weather, carrier capacity and public holidays can occasionally add time. If your order has not arrived within the total delivery time, please allow 2 more days (Monday to Friday) and check your tracking page. If it still has not arrived, contact us at contact@cubcade.shop or +1 917-590-2721 with your order number and we will chase the carrier for you. If a delay goes beyond what we told you, we e-mail you with a new estimate and you may cancel for a full refund.
8. Incorrect or Incomplete Addresses
Please check your delivery address carefully at checkout. If a shipment is returned to us because the address was incomplete or incorrect, we contact you to arrange redelivery. If we made the error, we cover every cost.
9. Cancellations
You can cancel free of charge at any time before your order ships - e-mail contact@cubcade.shop with your order number. After it has shipped, our Refund Policy applies and the return is still free.
10. Damaged, Missing or Wrong Items
If your mower arrives damaged, incomplete or is not the model you ordered, note it on the delivery receipt where possible and contact us within 48 hours with photos. We arrange a replacement, the missing part or a full refund at no cost to you.
Contact Us
Operated by: Mowlark
Address:
310 E Nakoma Dr
San Antonio, TX 78216
United States
Email: contact@cubcade.shop
Phone: +1 917-590-2721
Customer service hours (Central Time): Monday to Friday 8:00 AM - 6:00 PM, Saturday 9:00 AM - 1:00 PM, Sunday closed