Refund policy

Refund and Return Policy

Last updated: October 7, 2026

1. Key Information

  • Return window: 30 days from the date of delivery
  • Condition: unused (never fuelled, started or operated) and in the original packaging
  • Return shipping: FREE - we arrange the freight pickup or send you a prepaid label
  • Restocking fee: none
  • Refund timing: within 5 - 10 days (Monday to Friday) of receiving the return, to the original payment method
  • Exchanges: accepted within the same 30 days
  • Damaged or wrong item: report within 48 hours - we cover everything

2. Our 30-Day Return Promise

If you change your mind, you can return your mower within 30 days of delivery. The machine must be unused - never fuelled, started or operated - and returned in its original packaging with all included parts, keys and manuals.

3. How to Start a Return

  1. E-mail contact@cubcade.shop or call +1 917-590-2721 with your order number and the reason for the return.
  2. We confirm the return and send you a prepaid label (parcel items) or book a freight pickup at your address (riding and zero-turn mowers). You do not pay for return shipping.
  3. Keep the machine in its original packaging and have it ready at the curb on the pickup day.

4. Refunds

Once the return arrives at our warehouse and is checked, we issue the refund within 5 - 10 days (Monday to Friday) to the original payment method. You receive an e-mail when the refund is issued. Your bank or card issuer may need a few extra days to show the credit on your statement.

5. Exchanges

Prefer a different model or deck size? Contact us within 30 days of delivery. We arrange the free pickup of the original machine and ship the new model with free freight. If the new model costs more, we charge only the difference; if it costs less, we refund the difference.

6. Damaged, Defective or Incorrect Items

If your order arrives damaged or defective, or is not what you ordered, note any visible freight damage on the delivery receipt and contact us within 48 hours with photos. We arrange a replacement, the missing part or a full refund - including all shipping - at no cost to you.

7. Items That Cannot Be Returned

  • Machines that have been fuelled, started or used to mow.
  • Machines damaged after delivery through misuse, accident, modification or improper storage.
  • Machines returned without their original packaging, parts or manuals, unless we agreed otherwise in writing.

8. Warranty Questions

Returns are separate from warranty matters. New machines are covered by the manufacturer's limited warranty where eligible - contact us to confirm the terms for your model. Read more about warranty coverage.

9. Your Rights

This policy does not affect any rights you may have under applicable state law.

Contact Us

Operated by: Mowlark
Address:
310 E Nakoma Dr
San Antonio, TX 78216
United States

Email: contact@cubcade.shop
Phone: +1 917-590-2721
Customer service hours (Central Time): Monday to Friday 8:00 AM - 6:00 PM, Saturday 9:00 AM - 1:00 PM, Sunday closed