Frequently Asked Questions
Frequently Asked Questions
Quick answers about delivery, returns, warranty and choosing a mower. Still unsure? Call +1 917-590-2721 or e-mail contact@cubcade.shop.
Who is Mowlark?
Mowlark is an independent U.S. retailer of outdoor power equipment based in San Antonio, Texas. We are not the manufacturer and not affiliated with any manufacturer; brand names identify the products we sell.
Are the mowers new?
Yes. Every machine we sell is brand new and sold at its regular list price.
How much does shipping cost?
Nothing. Freight is free on every order to the contiguous 48 states, with no minimum and no surcharges.
What is the order cut-off time?
Orders placed before 2:00 PM (Central Time), Monday to Friday, begin processing the same day. Later orders, weekends and holidays begin processing the next day (Monday to Friday).
How long does delivery take?
Processing takes 1 - 2 days (Monday to Friday) and transit takes 5 - 8 days (Monday to Friday), so the total delivery time is 6 - 10 days (Monday to Friday). Orders placed before 2:00 PM (Central Time) start processing the same day.
Where do you ship?
To the contiguous 48 United States. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or PO boxes.
How is a riding mower delivered?
By LTL freight, curbside. The carrier contacts you to book a delivery appointment, and an adult must be present to sign. The SC500K walk-behind mower may ship by parcel carrier.
Can I get liftgate delivery?
Yes, at no extra charge. Add a note at checkout or e-mail us after ordering.
How do I track my order?
Use our Track Your Order page at /apps/parcelpanel with your order number and e-mail address. You also receive a tracking e-mail when your order ships.
What should I check when the mower arrives?
Inspect the packaging and the machine before signing, note any visible damage on the delivery receipt and send us photos within 48 hours. We then arrange a replacement, part or refund at no cost to you.
What is your return policy?
You can return an unused machine in its original packaging within 30 days of delivery. The return is free - we arrange the pickup or send a prepaid label - and there is no restocking fee.
When will I get my refund?
Within 5 - 10 days (Monday to Friday) of receiving your return, to the original payment method.
Can I exchange for a different model?
Yes, within 30 days of delivery. We collect the original machine for free and ship the new one with free freight; you pay or receive only the price difference.
Is there a warranty?
New machines are covered by the manufacturer's limited warranty where eligible - contact us to confirm the terms for your model. Mowlark does not provide a separate store warranty.
Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay and Google Pay.
Do you offer financing?
No. We do not offer financing or pay-later plans.
Which mower is right for my lawn?
As a guide: up to 0.5 acre - SC500K walk-behind; 0.5 to 2 acres - XT1 LT42; 1 to 4 acres - XT2 LX46; 1 to 3 acres with many obstacles - Ultima Z2 42; 2 to 5 acres - Ultima Z2 50; 3 to 6+ acres - ZTX4 54. Call us and we will help you choose.
Zero-turn or lawn tractor?
A zero-turn turns on the spot and mows faster (7 - 8 MPH), ideal for lawns with trees and beds. A lawn tractor steers with a wheel, is easy to learn and can tow carts and spreaders.
Does the mower need assembly?
Riding and zero-turn mowers arrive mostly assembled; you typically fit the seat or steering parts, check fluids and tire pressure, and connect the battery as shown in the operator's manual. The SC500K needs the handle unfolded and the bag attached.
Does it ship with fuel and oil?
Machines ship without fuel. Check the oil level before first start and follow the operator's manual.
Can I cancel my order?
Yes, free of charge at any time before it ships. After shipping, our free 30-day return applies.
How do I contact you?
E-mail contact@cubcade.shop, call +1 917-590-2721 or use the contact form. Customer service hours (Central Time): Monday to Friday 8:00 AM - 6:00 PM, Saturday 9:00 AM - 1:00 PM, Sunday closed.
Contact Us
Operated by: Mowlark
Address:
310 E Nakoma Dr
San Antonio, TX 78216
United States
Email: contact@cubcade.shop
Phone: +1 917-590-2721
Customer service hours (Central Time): Monday to Friday 8:00 AM - 6:00 PM, Saturday 9:00 AM - 1:00 PM, Sunday closed